You may return most new, unopened items within seven business days of delivery for a full refund. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (up to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the USA. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates might appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Gifts Created by Nature, LLC is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to email@example.com with 'unsubscribe' in the subject line. Gifts Created by Nature, LLC does not sell, trade or rent your personal information to others.
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: Why does it take 7 - 10 days to receive my order?
A: Our products are made fresh and can take at least 24 to 48 hours after the order has been received to complete the making of a product. Some products need to set and cure before they are ready for use such as our cold process soaps; which can take up to three weeks to be completed and ready for use. We work hard in keeping soaps in stock to cut down on the delivery time.
Q: What is your address?
A: You can email us for the quickest response but if needed you can send mail to Gifts Created by Nature, LLC, P.O. Box 523193, Springfield, VA 22152.
Q: Do you sell wholesale?
A: We do wholesale to a very small group of companies at this time. If you are interested in buying bulk, contact us with your interest at firstname.lastname@example.org
Q: I saw you at a women's event. Do you support charities?
A: Yes we do support charities and fundraising events.